Shipping policy
Shipping Policy
Thank you for shopping with Simply Made Co.! Every order is carefully crafted and inspected before it ships. The information below explains our processing times, shipping methods, and delivery expectations.
Order Processing
Most orders are processed and shipped within 2-3 business days.
Personalized and custom-made items may require additional production time depending on the complexity of the order and seasonal demand.
Business days are Monday through Friday and do not include weekends or holidays.
Shipping Methods
We ship throughout the United States using trusted carriers, including:
- UPS
- FedEx
- USPS
Shipping options and rates are calculated during checkout based on your order size, weight, and destination.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your package's progress.
Please allow up to 24 hours for tracking information to become active.
Delivery Times
Delivery times depend on the shipping method selected during checkout and the destination.
Estimated transit times begin after your order has been completed and shipped.
Please note that delivery estimates are provided by the carrier and cannot be guaranteed.
Shipping Delays
While we work hard to ship orders on time, Simply Made Co. is not responsible for delays caused by:
- Severe weather
- Natural disasters
- Carrier delays
- Customs processing
- Holidays
- High shipping volume
- Incorrect shipping information provided by the customer
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is entered, please contact us immediately. We will do our best to update the address before the order ships.
Once an order has shipped, we cannot guarantee address changes or rerouting.
Orders returned due to an incorrect address may require additional shipping charges before they can be reshipped.
Lost Packages
If your tracking information shows your package has been delivered but you cannot locate it, we recommend:
- Checking around your property
- Asking neighbors or household members
- Contacting the shipping carrier
If you still cannot locate your package, please contact us and we will assist you in working with the carrier.
Damaged Shipments
Please inspect your order immediately upon delivery.
If your package arrives damaged, contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping box
- Photos of the packaging materials
Once we review your claim, we will work quickly to provide a replacement or other appropriate resolution.
International Shipping
At this time, Simply Made Co. ships to [United States only / select international destinations].
International customers are responsible for any customs duties, taxes, import fees, or brokerage charges required by their country.
Large Tile Mural Orders
Large ceramic tile mural orders are carefully packaged to help ensure they arrive safely.
Please inspect all cartons before installation. We recommend not installing any damaged tiles until a claim has been reviewed and replacement tiles have been arranged, if necessary.
Contact Us
If you have any questions about shipping or your order, we're happy to help.
Simply Made Co.
Email: orders@simplymadeco.com
Website: www.simplymadeco.com